1. Scope and Roles
This policy applies to data collected through veltrixhost.com, the VeltrixHost client/billing area, support channels, live chat, orders and the operation of VeltrixHost services. It does not make VeltrixHost the controller of personal data that customers independently place inside their websites, applications, mailboxes or servers.
For unmanaged VPS and dedicated servers, customers control the operating system, applications and stored data. VeltrixHost does not routinely inspect customer content, but may process limited technical or service information when required for support, security, abuse handling or legal compliance.
Customers determine the purpose and lawful basis for personal data they upload or collect through their websites, applications, mailboxes and servers. They are responsible for appropriate notices, permissions, security and responding to individuals’ requests. Where VeltrixHost processes customer personal data on the customer’s behalf, any required data-processing terms and transfer arrangements must be in place; contact support to confirm suitability before placing regulated data on a service.
2. Information We May Collect
| Category | Examples |
|---|---|
| Account & contact | Name, company, email address, phone number, billing address, country and account identifiers. |
| Billing & transaction | Invoices, payment status, transaction IDs, currency, payment method metadata and fraud-screening results. Full card details are generally handled by payment processors, not stored by VeltrixHost. |
| Support & communications | Tickets, live-chat messages, attachments, service requests and correspondence. |
| Technical & security | Login IPs, timestamps, browser/device information, client-area activity, server assignment data, network indicators and security/abuse records. |
| Domain registration | Registrant/contact details and verification data required by the registrar, registry or ICANN process. |
| Website usage | Pages visited, referral information and cookie/session data where enabled. |
3. How We Use Personal Data
- Create and administer accounts and authenticate access.
- Provision, operate, renew and support hosting, VPS, server and domain services.
- Issue invoices, process payments, prevent fraud and maintain financial records.
- Send service notices, maintenance information, renewal reminders and support responses.
- Protect account, network and infrastructure security and investigate abuse.
- Comply with applicable legal, regulatory, registry, registrar and valid authority requirements.
- Improve website and service performance using proportionate analytics where enabled.
- Send marketing only where permitted and provide an unsubscribe option.
4. Legal Basis for Processing (GDPR / UK GDPR)
Where the GDPR or UK GDPR applies, VeltrixHost relies on the legal bases appropriate to the processing activity:
| Purpose | Typical legal basis |
|---|---|
| Account setup, service delivery, support and billing | Performance of a contract or steps requested before a contract. |
| Financial, tax or regulatory recordkeeping | Legal obligation where applicable. |
| Fraud prevention, network security and abuse investigation | Legitimate interests in protecting customers, infrastructure and services; legal obligation where required. |
| Non-essential analytics or marketing cookies | Consent where required. |
| Marketing communications | Consent or another lawful basis permitted in the recipient’s jurisdiction. |
| Legal requests and dispute handling | Legal obligation and/or legitimate interests, depending on the request. |
Where legitimate interests are used, VeltrixHost considers the necessity of the processing and the impact on the individual’s rights.
5. Service Providers and Data Sharing
VeltrixHost may share only the information reasonably necessary with providers that help deliver the Services, such as datacenters and infrastructure partners, payment processors, fraud/security providers, customer-support and live-chat systems, email delivery systems, software/control-panel vendors, accountants, and domain registrars/registries.
For domain services, registrant information may be transmitted to NameSilo and relevant registries as necessary to complete registration, renewal, transfer, verification and ICANN/registry processes.
VeltrixHost may also disclose information when reasonably required to comply with a binding legal process, protect rights or security, investigate fraud/abuse, or respond to a competent authority.
6. International Processing
Because VeltrixHost provides web hosting and domain services, data may be processed in countries different from the customer’s residence. Where applicable law requires safeguards for international transfers, VeltrixHost and its service providers should use an appropriate lawful transfer mechanism.
7. Retention
Personal data is kept only as long as reasonably necessary for service delivery, account history, billing and tax records, security, fraud prevention, dispute resolution, legal obligations and enforcement of agreements. Retention periods may differ by data category and jurisdiction. Data may be anonymized instead of deleted where lawful and appropriate.
8. Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, receive portable data, and withdraw consent. These rights can be limited by legal, security, fraud-prevention, billing or contractual obligations.
To submit a privacy request, use the VeltrixHost support system. VeltrixHost may request reasonable verification before acting on a request to protect account security.
Where applicable, you may complain to the relevant data-protection authority. Withdrawing consent does not affect the lawfulness of processing before withdrawal. Requests will be assessed within the deadlines required by applicable law; identity checks will be proportionate to the request.
9. Security
VeltrixHost uses administrative and technical measures intended to protect account and operational data. No Internet service can guarantee absolute security. Customers remain responsible for server passwords, application security, encryption, backups and access controls on customer-managed systems.
10. Cookies and Live Chat
The website and client area may use essential cookies for sessions, security and login functions. Third-party support tools, including the live-chat service, may set cookies or local storage needed to maintain a conversation. See the Cookie Policy for details.
11. Children
VeltrixHost services are not intended to be purchased by children who cannot legally enter into a binding contract in their jurisdiction. If VeltrixHost learns that personal data was collected in circumstances where consent or authorization was required and absent, it may take appropriate steps to delete or restrict the information.
12. Changes and Contact
This policy may be updated as services, providers or laws change. The current version is published on this page. Privacy questions can be sent through the support system.
These website policies are intended to state VeltrixHost’s service rules clearly. Mandatory law may create rights or obligations that cannot be excluded by contract. If a requirement is important to your order, contact VeltrixHost before payment.