Offshore Hosting: What It Means
Offshore hosting means using hosting infrastructure in a country or jurisdiction selected for location, privacy, connectivity, resilience or operational reasons. It may include offshore web hosting, offshore shared hosting, offshore VPS and offshore dedicated servers.
Offshore hosting does not provide immunity from law, court orders, datacenter rules, upstream network requirements or VeltrixHost policies. Illegal activity, fraud, scams, phishing, credential theft, malware, abusive spam, attacks and other prohibited conduct are not allowed on VeltrixHost services.
1. Acceptance and Scope
By creating an account, submitting an order, paying an invoice, activating a service or continuing to use a VeltrixHost service, you agree to these Terms and the policies incorporated into them. If you do not agree, do not order or use the Services.
“Services” includes shared hosting, Linux VPS, Windows/RDP VPS, SMTP or mailing VPS, dedicated and bare-metal servers, streaming/GPU servers, domain registration and transfer services, IP addresses, licenses, add-ons, support and related client-area functionality.
Policy hierarchy
These Terms control unless a service order expressly states a different rule. Service-specific technical or abuse requirements may also apply where infrastructure, networks, software licenses or domain services are supplied through upstream providers.
2. Orders, Verification and Activation
Orders are subject to payment confirmation, fraud screening, stock, location availability and technical feasibility. VeltrixHost may request additional verification where an order appears suspicious, inconsistent or high risk.
- An order is not guaranteed until it is accepted and provisioned.
- Estimated deployment times are targets, not guarantees, unless expressly stated in writing.
- A service is considered delivered when credentials, access details, control-panel access, assigned IP information or other usable access has been made available to the customer.
- If an advertised configuration is unavailable before activation, VeltrixHost may offer an equivalent alternative or allow cancellation before delivery.
3. Service Categories and Upstream Infrastructure
VeltrixHost may operate infrastructure directly or fulfill part of a service through datacenter, network, virtualization, dedicated-server, software, payment, support or registrar partners. Customers contract with VeltrixHost, while applicable upstream technical and acceptable-use restrictions may flow down to the service where necessary to keep the infrastructure available.
| Service | Important operating rule |
|---|---|
| Offshore Shared Hosting | Shared resources are subject to CPU, memory, process, mail and storage limits designed to protect other users. |
| Linux / Windows VPS | Virtual machines are customer-managed unless a managed service is expressly purchased; the customer is responsible for OS security and activity originating from the VPS. |
| SMTP / Mailing VPS | Port access does not authorize spam. Only lawful, permission-based mail is permitted; deliverability and IP reputation are not guaranteed. |
| Offshore Dedicated Servers | Physical hardware, IPs, bandwidth and network capacity are committed at provisioning; hardware and network abuse rules apply. |
| Domains | Registrations and transfers are fulfilled through an upstream ICANN-accredited registrar and remain subject to ICANN, registry and registrar rules. |
4. Account Security and Customer Information
You are responsible for maintaining accurate account information, protecting passwords, API keys, control-panel credentials and server logins, and for all activity performed through your account or Services. Notify support promptly if you believe access has been compromised.
You may not create accounts or submit payment information using false identities, stolen payment methods or materially misleading contact details. Domain registrants must provide information required by the registrar and applicable registry rules.
You are responsible for the content, messages, software and activity you authorize on your services, including use by employees, contractors, resellers and end users. Obtain the permissions, licenses and consents needed for your activities. Investigate unauthorized access promptly, preserve relevant evidence and cooperate with reasonable remediation requests. This allocation of responsibility does not exclude any responsibility that the law places on VeltrixHost.
5. Billing, Renewals and Account Credit
Services are prepaid unless an invoice states otherwise. Renewal invoices must be paid by the due date shown in the client area. Failure to pay may result in suspension, termination, data deletion or loss of a domain name after applicable grace periods.
- Prices, taxes, exchange rates, payment processing charges and upstream costs may change for future billing periods.
- Client-area account credit or “available funds” is a closed-loop service balance. It may be used only to purchase or renew eligible VeltrixHost services.
- Account credit has no cash value, is not a bank or stored-value account, cannot be withdrawn, and cannot be transferred to an external wallet, bank account, card or payment service.
- Promotional, bonus or manually granted credit is non-refundable and non-withdrawable.
6. Refunds and Cancellations
Once a hosting service, VPS, SMTP VPS, dedicated server, domain registration/renewal/transfer, IP allocation, license or other ordered resource has been activated, provisioned or delivered, the payment is non-refundable except where mandatory law requires otherwise.
A customer may request a refund only while an eligible service remains unactivated and undelivered. The request must reach VeltrixHost before activation. Additional exclusions and processing rules are set out in the Refund & Cancellation Policy.
Cancellation stops future renewal; it does not create a right to a prorated refund for an already activated billing period.
7. Service Locations and Applicable Requirements
The laws and obligations relevant to a service depend on the parties, activity and applicable jurisdiction; the physical server location alone does not determine every obligation. Global or offshore infrastructure does not provide immunity from applicable law, valid court orders, registrar requirements or binding upstream rules.
Copyright notices are reviewed under the DMCA & Copyright Policy. A service description does not authorize infringement or promise that content will remain online after a valid complaint.
8. Suspension and Termination
VeltrixHost may restrict, null-route, suspend or terminate a Service when reasonably necessary to address non-payment, fraud, security risk, prohibited activity, network abuse, repeated complaints, legal process, upstream enforcement, or material breach of these Terms.
Severe abuse may require immediate action without advance notice. Where practical and safe, less severe issues may be handled through a warning or remediation request. Suspension or termination for cause does not create a refund entitlement.
9. Data, Backups and Customer Management
Unless a product expressly includes managed backups, customers are responsible for maintaining independent, tested backups. Server reinstallations, cancellations, expiration, suspension, storage failure, abuse enforcement or upstream events may result in data loss.
VeltrixHost is not responsible for software configuration, application security, data integrity, mail-list quality, website code or customer-installed services unless the applicable order expressly includes managed work.
10. IP Addresses, Network Resources and Reputation
IP addresses are assigned for use with an active service and are not sold to the customer. They may be replaced, renumbered, blocked or withdrawn where required for routing, abuse prevention, upstream policy, legal compliance or resource management.
VeltrixHost does not guarantee that an IP address will remain accepted by every third-party email, search, advertising, anti-fraud or reputation service. SMTP customers are responsible for mailing practices that affect IP reputation.
11. Availability, Liability and Indemnity
Internet infrastructure can be affected by maintenance, hardware failure, power events, DDoS attacks, routing incidents, software errors, third-party outages and events outside VeltrixHost’s reasonable control. Any express service-level commitment must be stated in the applicable order or Service Availability Policy.
To the maximum extent permitted by applicable law, VeltrixHost is not liable for indirect, incidental, special, punitive or consequential losses, including lost profits, lost data, lost email delivery, business interruption or third-party claims arising from customer content or configuration.
You agree to be responsible for claims, losses or costs arising from your content, users, misuse of the Services, infringement of third-party rights, or violation of these Terms, to the extent permitted by law.
To the extent permitted by applicable law, you agree to indemnify VeltrixHost against third-party claims and reasonable, documented losses and defense costs caused by your unlawful content, unauthorized sending, infringement or material breach of these Terms, including such conduct by users you authorize. This obligation does not extend to losses caused by VeltrixHost’s own breach, negligence or willful misconduct.
VeltrixHost will give reasonably prompt notice of a claim and reasonable cooperation in its defense. Neither party may agree to a settlement imposing an admission, payment or other obligation on the other without that party’s written consent. Any defense arrangements remain subject to applicable law.
Nothing in these Terms excludes liability that cannot lawfully be excluded, limits mandatory consumer rights or transfers VeltrixHost’s own statutory duties to the customer. No service permits spam, fraud or illegal activity.
12. Changes, Notices and Contact
Material changes will be published with an updated date and, where required, communicated through the account email or client area before taking effect. Changes apply prospectively, subject to any notice, consent or cancellation rights required by law. They do not retrospectively remove accrued rights.
Keep your contact details current and review service notices. Questions about your order or these Terms can be submitted through the contact page or client support system.
These website policies are intended to state VeltrixHost’s service rules clearly. Mandatory law may create rights or obligations that cannot be excluded by contract. If a requirement is important to your order, contact VeltrixHost before payment.